Digitalising an embassy's services
An embassy has neither an IT department nor an infrastructure budget. It has a small team, a scattered diaspora, and procedures that today require a journey for almost everything.
Without waiting for a network decision
A mission can open its online desk alone, before the ministry has decided for the whole network. It will join a national consolidation later without redoing anything: it will already be in the right structure.
That is often how these programmes actually start — one post that gets a result, rather than a master plan waiting for funding.
Nothing to install, nothing to administer
There is no server to host on the premises, no backups to organise, no updates to apply. The mission has its own address and its own branding, without a dedicated build.
What the mission configures itself
- The catalogue of documents issued, their prices, expected supporting documents and stated turnarounds
- Card artwork and types
- The mission's colours and identity
- Officer accounts and their roles
- The emails sent to users, each of which can be switched on or off
Starting with one module
Online enrolment is the usual entry point: it depends on no other module, produces a visible result within weeks — a register that exists — and prepares everything else, since later procedures build on the national's record.
Cards and documents follow, once the team has found its footing.
What changes for officers
Cases arrive pre-reviewed, with supporting documents already uploaded and checked for presence. The officer reviews evidence instead of typing to dictation, and the applicant follows their case without calling the switchboard.
Acts are logged and attributed, which also protects officers: a contested case can be retraced.
Frequently asked questions
Is a technical team needed?
No. There is no server to administer and no update to apply. Configuration — catalogue, prices, artwork, officer accounts — is done from the mission's own administration interface.
How long to open a first service?
Online enrolment is the quickest module to open: it depends on no other, and its configuration comes down to expected documents and branches.
Can we join a national scheme later?
Yes, with no migration and no reconfiguration: a mission deployed alone is already in the structure that ministry consolidation reads.
Does the mission keep its visual identity?
Yes. Colours and identity are mission settings, not a separate version of the software.